Refund and Returns Policy

We aim to provide a smooth and transparent return process to ensure customer satisfaction. Please review the conditions and procedures below before initiating a return or exchange.

1. Conditions for Return or Exchange Refund and Returns Policy

Customers are encouraged to inspect the product carefully upon delivery. You may request a return or exchange immediately at the time of delivery/receipt if any of the following conditions apply:

• The product received is incorrect in type, model, or differs from the order placed on our website.

• The quantity of items received is incomplete or does not match the original order.

• The item is visibly damaged, such as torn packaging, scratches, breakage, or signs of mishandling.

To complete a return or exchange, customers must provide relevant proof, such as photos or order details, verifying the issue.

10-Piece Artificial Grass Turf Tiles for Indoor/Outdoor

2. Return Notification and Shipping Timeline Refund and Returns Policy

To ensure timely processing of returns, please adhere to the following timeframes:

• Return Notification Period: Notify us within 48 hours of receiving the product if there are missing accessories, promotional gifts, or signs of damage.

• Product Return Window: Return the product within 7 days of receiving it.

• Return Address: You may return the product directly to our store or send it via postal service.

For any concerns or complaints regarding product quality, please contact our Customer Service Hotline Victory Relax for immediate assistance.